HomeOpinionTech illiteracy haunting CVR

Tech illiteracy haunting CVR

Jacob Mutisi ICT EXPERT
For once I would like to agree with the Honourable Minister of Transport, Communication and Infrastructure Development Felix Mhonda that Central the Vehicle Registration (CVR) is appropriately equipped technologically but the human capital is yet to appreciate these information and communication technology (ICT) systems that are in place for the realisation of effective and efficient service provision.

I made a decision to understand why my registration book and new number plate were not being processed.

On Monday, January 31, I went to obtain my registration book and my vehicle number plates.

Unfortunately I  had submitted my original documents on Sunday, January 22, 2022 and efforts by the CVR office to locate my documents were fruitless leaving the whole process to be salvaged by photocopies.

I had officially communicated my displeasure in black and white to the CVR Registrar concerning the duration endured to obtain a new registration book and new number plates for my imported vehicle.

I shall not deliberate on the contents of my communication but to share my experience at CVR offices.

By 12 noon I had arrived and got invited to Office 9 where I  met a Hove who I gathered is the Deputy Registrar.

He perused through the photocopied documents which I  had brought in since they had misplaced my originals.

I was requested to go to Office 7 where I was supposed to collect a receipt which I had not been issued with on January 22.

The corridors and offices were overcrowded and there was  no  observation of social distancing and no sanitisation whatsoever.

After receiving my receipt I was immediately issued with my registration book and was requested to pay for my Zinara fees and in a few minutes I was issued with my new number plates.

What shocked me are the systems in place. Being  an ICT person myself,  I found the systems impressive but was disturbed to note that the employees were clueless on what to do with what they have.

I observed in disbelief that the three government institutions, the vehicle theft squad (VTS), Zimra and CVR, were linked to one system, and were accessing the same documents from a centralised system.

My million-dollar question is, if the system is centralised why then do we have to be physically present at CVR especially in this Covid-19 era?

All the documents I had could and indeed were accessed over the system. I just failed to get the logic behind my physical presence at the CVR apart from for the collection of my registration book and my number plates.

What is impressive is that the CVR has a centralised process for vehicle registration that eliminates the need to go to the office to pick up plates, decals and registration books. This is a cost-effective alternative to in-person registrations and third-party processors. There is no need for the alleged corrupt activities that are constantly talked about.

CVR employees are making the process difficult due to their complacency and resistance to embrace change brought by technology. Change is the only constant factor and the inconveniences caused by their ignorance has to come to end.

My suggestion is for the CVR to effectively use the centralised new registration system and the issuance of number plates sparing the buyer from wasting time by being  physically present at these respective offices.

I need to underscore that the professional use of the ICT system is in place and ought to substitute customers’ visits which are quite draining.

There is absolutely no need for one to visit the CVR offices other than to  produce their ID on collection of number plates.

I acknowledge the existence of the system and confirm that the minister is 100% right the process should not be slow and cumbersome had the human capital been technologically literate. It would  be a very efficient and flawless process in the absence of the human element that I experienced at CVR. Let us remember that ICT is the solution to the human capital challenges currently being experienced.

Eliminate the time consuming and unhealthy queues by using your centralised system professionally.

Mutisi can be contacted on +263772278161 or on chair@zict.org.zw

Mutisi is the CEO of Hansole Investments (Pvt) Ltd and the current chairperson of Zimbabwe Information & Communication Technology, a division of Zimbabwe Institution of Engineers.

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