When it comes to vehicle care and customer service in Zimbabwe, few names stand as tall as Autoworld Zimbabwe. As the country’s official Isuzu dealer and home to the largest Isuzu workshop in the world, Autoworld Zimbabwe has carved a reputation for sheer excellence, reliability, and innovation. Whether you are a loyal Isuzu owner or simply someone looking for impeccable vehicle care, Autoworld Zimbabwe promises to exceed your expectations.
Largest Isuzu workshop in Africa
Built on a sprawling five-acre property, Autoworld Zimbabwe’s workshop is a testament to the company’s commitment to providing world-class service. The structures themselves take up an impressive 5 500 square metres of land, with the entire facility designed to prioritise functionality, eco-friendliness, and customer convenience.
The workshop is equipped with cutting-edge tools and high-tech equipment, ensuring efficient and precise repairs and maintenance for every vehicle that passes through its doors. It is the biggest Isuzu workshop in Africa, a proud achievement for Zimbabwe.
This state-of-the-art workshop can service up to 60 vehicles a day, including bakkies, SUVs, and Isuzu commercial vehicles. On average, the team services 40 to 50 vehicles daily, a feat made possible by the workshop’s highly-trained technicians and well-organised operations.
The facility’s eco-friendly design, powered largely by solar energy, further underscores Autoworld Zimbabwe’s commitment to sustainability. With plans to expand solar power infrastructure by utilising the roof for additional solar panels, the company is setting an example for green energy adoption in the automotive industry.
Extensive spare parts inventory
One of the standout features of Autoworld Zimbabwe’s operation is its extensive inventory of spare parts. At any given time, the facility stocks spare parts worth close to US$2 million, ensuring that customers have access to a wide range of components when they need them most.
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This substantial investment in inventory guarantees quick turnaround times for repairs and maintenance, as the right parts are almost always available on-site. For rare or specialised parts not currently in stock, the dealership works tirelessly to source them as quickly as possible, minimising downtime for customers.
Highly trained specialists
At the heart of Autoworld Zimbabwe’s success is its team of highly-skilled and dedicated specialists. From management to technicians and frontline staff, continuous training ensures that every employee remains at the forefront of product knowledge, technology, and customer service trends. This dedication to excellence is reinforced by regular training sessions conducted by Isuzu, allowing the team to deliver the highest levels of service and expertise.
The technicians are not only experts in Isuzu vehicles but also committed to providing professional, reliable, and personalised service. Whether you need routine maintenance or complex repairs, you can trust that your vehicle is in capable hands. This focus on quality extends to the use of only Original Equipment Manufacturer (OEM) parts, all of which come with warranties of up to one year.
Customer-centric amenities
Autoworld Zimbabwe goes beyond just servicing vehicles; it also prioritises the comfort and convenience of its customers. The workshop boasts a modern coffee shop in the yard, open to anyone who visits the facility. Meanwhile, the reception area features a coffee bar and free Wi-Fi, creating a welcoming and relaxed environment for clients as they wait for their vehicles to be serviced.
For added convenience, the dealership offers courtesy pick-up and drop-off services, as well as 24/7 breakdown support. These amenities reflect a deep understanding of customer needs and a commitment to making every interaction as seamless and stress-free as possible.
A commitment to after-sales support
One of the standout features of Autoworld Zimbabwe is its exceptional after-sales support. The dealership’s focus on reliability and customer satisfaction extends well beyond the point of sale. From quick turnaround times for repairs to a comprehensive range of after-sales services, Autoworld Zimbabwe ensures that customers remain confident and satisfied long after purchasing their vehicles.
The facility also features a large display area showcasing the full Isuzu vehicle range, allowing potential buyers to explore their options in a professional and well-organised environment. Whether you are in the market for a rugged bakkie, a versatile SUV, or a reliable commercial vehicle, Autoworld Zimbabwe has something for everyone.
Eco-friendly innovation
In an era where sustainability is more important than ever, Autoworld Zimbabwe stands out as a leader in eco-friendly innovation. The facility’s reliance on solar power is a testament to the company’s commitment to reducing its carbon footprint.
This approach not only benefits the environment but also positions Autoworld Zimbabwe as a forward-thinking business that embraces modern solutions for a sustainable future.
The Autoworld Zimbabwe difference
Being Zimbabwe’s official Isuzu dealer is not just a title for Autoworld Zimbabwe — it’s a responsibility that the company takes very seriously. Every aspect of its operations, from the state-of-the-art workshop to its extensive spare parts inventory, expert technicians, and customer-friendly amenities, reflects a deep commitment to excellence. By focusing on reliability, sustainability, and customer satisfaction, Autoworld Zimbabwe has set a new benchmark for vehicle care in the region.
Final thoughts
Autoworld Zimbabwe is more than just a dealership or workshop — it’s a trusted partner for every Isuzu owner in Zimbabwe. With its unparalleled facilities, expert technicians, substantial spare parts inventory, and unwavering dedication to customer service, Autoworld Zimbabwe ensures that every vehicle on its premises receives the care and attention it deserves.
Whether you are looking to purchase a new vehicle, service your existing one, or simply enjoy a cup of coffee in a modern, eco-friendly setting, Autoworld Zimbabwe is the place to be.
Locations, contact information
Autoworld Zimbabwe operates out of two sites in Harare and one in Bulawayo, ensuring that customers have easy access to its services. The Pomona Service Centre & Parts in Harare is a flagship location, offering specialised services for both light vehicles and trucks.
Customers can contact the following numbers for assistance:
Contact number: 08677004312
Email: [email protected]
This level of accessibility ensures that customers can easily reach out for inquiries, bookings, or support, further enhancing the dealership’s reputation for customer-centric service.
