AI: Reshaping the future of HR management

AI’s ability to streamline processes, analyse large amounts of data, and automate repetitive tasks has several practical applications in HR.

The human resources (HR) landscape is undergoing a seismic shift. HR is embracing the transformative power of artificial intelligence (AI).

The introduction AI has been nothing short of transformative, and HR is no exception. AI’s ability to streamline processes, analyse large amounts of data, and automate repetitive tasks has several practical applications in HR.

I have now been using AI to do a lot of HR staff for the past five months, and what I am seeing is transformative. I will share with you some of the transformative power of AI when applied to HR.

So far, I have practically applied AI to shortlist job candidates, perform job evaluations, review performance data and analyse employee engagement data. I am doing all this with no programming experience using basic prompts.

AI recruitment

AI has revolutionised recruitment, transforming it from a paper-pushing process to a data-driven talent pipeline. Forget endless CV reviews and gut feelings.

AI-powered Applicant Tracking Systems (ATS) are tireless resume robots that scan applications 24/7 and identify the best fit based on pre-set criteria and skills. No more unconscious bias, either.

But AI goes beyond CVs. Imagine gamified assessments that reveal critical skills and video interviews that analyse facial expressions and body language. Social media analysis even peeks into a candidate’s online life, revealing values and brand advocacy potential. This holistic approach paints a vivid picture of a candidate, far exceeding traditional methods.

The future of recruitment lies in a powerful synergy: AI handles the heavy lifting, and HR leverages its emotional intelligence and strategic thinking to build a thriving workforce.

Even in their current format, I used Bard, for example, to help me shortlist candidates for a role, and it did a wonderful job for me with deep insights into why some candidates were not shortlisted and others were shortlisted.

Performance management

AI is poised to revolutionise performance reviews, transforming them from subjective, time-consuming processes into efficient, data-driven dialogues.

By automating tedious tasks like collecting performance data from various sources (e-mails, project management tools, etc.), AI frees up valuable time for managers to focus on providing meaningful feedback and coaching.

More importantly, AI can analysze this data objectively, identifying patterns and areas for improvement that human bias might miss. This leads to fairer, more accurate assessments that employees can trust and learn from.

Imagine a review that highlights not just missed deadlines but also identifies underlying factors like communication gaps or resource constraints.

This shift towards objectivity doesn’t stop there. AI can personalise development plans, suggesting specific training or mentorship opportunities tailored to each employee’s strengths and weaknesses. This targeted approach fosters a culture of growth and continuous improvement, benefiting both individuals and the organisation as a whole.

Employee engagement

AI is becoming a secret weapon in the battle for employee engagement. No longer just a buzzword, AI tools are crunching through mountains of data, uncovering hidden gems of employee sentiment and areas for improvement that traditional surveys often miss.

Imagine this: instead of relying on yearly engagement surveys with a 30% response rate, AI analyszes real-time feedback from pulse surveys, chats, and even social media interactions. It deciphers the emotions behind the words, pinpointing pockets of frustration, whispers of praise and even the undercurrents of disengagement simmering beneath the surface.

AI can identify the teams most at risk of burnout, the departments yearning for clearer communication, and the pockets where recognition is falling short. But AI’s value goes beyond just spotting problems. It predicts them by analysing historical data and employee sentiment trends,

AI can anticipate potential dips in engagement and recommend proactive interventions before they snowball into bigger issues.

Training and development

No more one-size-fits-all lectures. AI analyses each individual’s skills, strengths, and weaknesses, crafting a unique learning path that caters to their pace and preferred style. Interactive modules, gamified elements, and bite-sized content cater to visual learners, auditory learners, and everyone in between.

But AI doesn’t just personalise the content; it personalises the delivery, too. Gone are the days of passive absorption. AI tailors feedback, hints, and even encouragement based on individual progress, keeping motivation high and knowledge retention even higher. Think of it as having a personal learning cheerleader, always there to nudge you just when you need it.

The benefits go beyond individual empowerment. AI identifies skill gaps across teams, allowing companies to invest in training that truly closes the talent gap. This data-driven approach ensures resources are used efficiently, creating a ripple effect of improved performance across the organisation.

Workforce planning

Workforce planning used to be a guessing game — a gut feeling mixed with historical trends and a dash of intuition. But AI is changing the rules. By crunching vast amounts of data, AI is giving HR professionals a crystal ball into the future of their workforce.

Imagine predicting hiring needs months in advance, not just based on past trends but on real-time signals like market shifts, competitor moves, and even employee sentiment. AI can analyse skills gaps, identify talent pipelines, and even anticipate potential turnover risks before they become crises.

This proactive approach doesn't stop at hiring. AI can optimise scheduling, ensuring the right people are in the right place at the right time. It can identify training needs before they become productivity roadblocks. It can even suggest upskilling opportunities to retain valuable talent before they walk out the door.

Chatbots , virtual assistants

Imagine an HR department where robots handle the mundane, freeing human minds for the extraordinary. That’s the promise of AI-powered chatbots and virtual assistants, the dynamic duo transforming HR from paper pushers to strategic powerhouses.

These tireless bots tackle the never-ending stream of routine inquiries: benefits questions, leave requests and policy clarifications. They are the Siri of HR, instantly finding answers in the company knowledge base, no matter how obscure the question is.

But they are not just glorified FAQ machines. Chatbots can handle basic tasks, too, such as resetting passwords, scheduling appointments, and even processing simple expense reports. They are like having an ever-present, ever-patient personal assistant, streamlining workflows and saving countless hours.

This newfound efficiency unlocks the true potential of HR professionals. Freed from the shackles of routine, they can focus on what truly matters: crafting strategic initiatives, fostering employee engagement, and building a world-class talent pipeline.

But these bots are no mindless data machines. They are constantly learning, evolving, and adapting. As they interact with employees, they gather data, identify trends, and anticipate needs. Imagine a chatbot that not only answers questions but also pro-actively suggests relevant training, career paths, or even mental health resources based on an employee’s situation.

Of course, building trust is key. These bots need to be friendly, helpful, and secure. They should never replace human connection but rather complement it, acting as a bridge between employees and the HR team.


AI is not merely a tool. It's a transformative force reshaping the future of Human Resources Management. Its application in recruitment, performance management, employee engagement, training, development, and workforce planning is revolutionising the HR field. AI tools such as Bard are proving invaluable, streamlining processes and offering deep insights.

Of course, AI is not a magic wand. Its effectiveness hinges on the quality of the data it’s fed and the human oversight that guides its application. But used thoughtfully, AI can transform the performance review from a dreaded checkbox exercise into a catalyst for meaningful growth and development.

  • Nguwi is an occupational psychologist, data scientist, speaker and managing consultant at Industrial Psychology Consultants (Pvt) Ltd, a management and HR consulting firm. — Phone +263 24 248 1 946-48/ 2290 0276, cell number +263 772 356 361 or e-mail: [email protected] or visit


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