THE effectiveness of human resources departments in companies has come under the spotlight after a survey revealed that there are sharp divisions over the issue.
According to an Industrial Psychology Consultants report titled HR Effectiveness Survey Report 2018, there is no consensus on the efficacy of the human resources department.
“An equal portion of the participants (29%) believes that their Human Resources department is either delivering value or adding little value. 4% of the participants believe that their Human Resources department adds no value at all,” the report notes.
“Therefore, we conclude that overall a greater portion of the participants (86%) believes that their Human Resources departments add some value of some sort, regardless of whether it is of great or little value.”
The report noted that most of the participants (43%) see some sign of effectiveness in the human resources departments’ efforts to balance the interests of key stakeholders.
“The portion that sees their efforts as ineffective (29%) is greater as compared to the portion that sees the Human Resources’ efforts as very effective (4%). This seems to be an area of concern in organisations, hence the human resources departments in these organisations need to put more effort into meeting the need of their stakeholders,” said the IPC in its report.
It was also revealed that 56% of the participants say that some of the employees in their human resources department are competent. According to the findings, 27% of the participants believe that all the employees in the department are competent, with 10% of the opinion that all the employees in that department at their organisation are incompetent.
“Although the percentage of those that are stating that all the employees are competent is twice the percentage that say otherwise, companies need to look into ways of retaining only competent staff to enable the delivery of business value,” the IPC observed.
“Overall, the human resources departments in most organisations are doing something, but not necessarily to the standards expected by the employees. Therefore, interventions may be needed to upgrade the quality of the people manning human resources departments and ensure that the human resources department is in touch with the recipients of their service.
The survey had 195 participants from different organisations from various sectors of the economy, including banking, manufacturing, insurance, agriculture, construction. Of the participants of the survey, 71% were male. Over 50% of the respondents were of the middle managerial level and the lower managerial level.