AfrAsia Kingdom Zimbabwe Ltd (AKZL) chief executive office, Lynn Mukonoweshuro has been awarded the inaugural Most Customer Focused Executive (Private Sector Category) by the Contact Centre Association of Zimbabwe (CCAZ).
The award was presented to Mukonoweshuro at the Zimbabwe Service Excellence Awards dinner recently held at Rainbow Towers Hotel. In the Service Excellence Awards (Financial Services Sector category), Kingdom Bank Ltd was second runner-up.
The Most Focused Executive of the Year award recognises executives who would have demonstrated vision and leadership in building the organisations with strong customer viewpoint from top to bottom, superior brand and customer centric culture, whilst Service Excellence Awards for the sectors recognises excelling organisations in the consumer-facing industry involved in the delivery of customer. ” In accepting the honour, Mukonoweshuro thanked AKZL staff for their team work, saying without them she could not have clinched the award.
“As we continuously strive to serve our customers better, we are celebrating the opening of our new, more spacious Kingdom Bank Samora Machel Branch at Karigamombe Centre on September 10,” Mukonoweshuro said.
“We are also in the process of relocating our Kingdom Bank Gweru branch to a new location, which will be bigger and more spacious. We have added two new MicroKing Finance branches in Murehwa and Gokwe for the convenience of our MicroKing clients.
To help support our branch network, we have 27 ATMs strategically positioned around the country for the convenience of our clients.” The Zimbabwe Service Excellence Awards Ceremony is organised and managed CCAZ in partnership with Ministry of Tourism, Consumer Council of Zimbabwe and Zimbabwe Tourism Authority in honour of organisations and individuals that would have excelled in customers services delivery.
The awards are held as part of the customer service week which is celebrated internationally in recognition of the importance of customer service in economic growth.