I WAS shocked by MultiChoice’s response to a letter of complaint by Account 34583333.
The response by Kirsty Brien was one of the lamest I have ever read. To apologise if the aggrieved subscriber had
not yet received their response which Dave Emberton (according to their own written admission) wrote and subsequently posted on June 23 is ludicrous.
Surely MultiChoice management must realise that responding on June 23 to a complaint hand-delivered on June 20 is poor customer service. Until they understand that, they should desist from disciplining lower-level staff for poor customer service as they are unable to lead by example.