THIS letter is addressed to the CEO of Air Zimbabwe.
Your airline is a joke and has been renamed “Zimbabwe Scareways” by the passengers that have the
misfortune to use it.
My wife and I intended to fly to London by your airline from Bulawayo.
We were told the Bulawayo/Harare flight would take off at 17:15hrs. A few days later the timing was changed to 13:30hrs, then to 14:30hrs, when our tickets were endorsed.
We are now told that the take-off time is 15:30hrs. All this in addition to the chaotic and ridiculous scheduling on the return journey.
The first Harare/Bulawayo flight departs at 07:30hrs – — beautifully timed to miss the incoming flight from London, landing at 06:15hrs — if you’re lucky. The next flight to Bulawayo is at 20:00hrs. So about 12 hours have to be spent at the airport, or wasting time elsewhere.
Please sort out your flight schedules in order to attract both local passengers and tourists, rather than deter them.